Delivery Policy

UK DELIVERIES

Raywell Design ship all orders Monday to Friday and orders placed before 2pm can be delivered the next working day when 1st class or couriers next working day is selected, and the majority within 5 working days of being shipped when free shipping is selected. In very few cases, however, they may take up to 28 days from the date of shipping.

To maximise the speed of delivery, all orders placed before 2pm and Royal Mail 1st Class or Next Day Courier Delivery is selected, shipped out the same day. You will receive confirmation when your item has been shipped and in the case of courier shipped orders.

INTERNATIONAL DELIVERIES

Please note that international deliveries are also very fast but may take a little longer than usual depending on the destination country. We use Royal Mail and International Couriers to proivide the quickest and most efficient service.

TIMEFRAMES

AREA	ESTIMATED DELIVERY TIMES*
UK	1-5 working days
Republic of Ireland	1-3 working days
AUS/Canada	2-10 working days
Europe	1-8 working days
Australia	4-10 working days
Rest of the World	10 working days

*WORKING DAYS EXCLUDES WEEKENDS AND PUBLIC HOLIDAYS

PLEASE BE AWARE

It is out of our control if orders get delayed due to postal strikes or alike with Royal Mail.

For orders selected for delivery by courier service please ensure you select an address where it can be signed for between 08.30 – 16.30 hrs Mon to Fri. Any parcels accepted to be left at an address without a signature will be at the customers own risk.

I HAVE NOT RECEIVED MY ORDER WHAT DO I DO?

Contact the team on (+44) 01444 390811 and we will trace it for you (available live Mon-Fri 9am – 5.00pm or leave a message and one of the team will call you back). Alternatively you can email us through the ‘Contact us’ form and we’ll get back to you as soon as we can.