Terms & Conditions

These conditions and the contract are stated in accordance with English law.

This Website RaywellDesign.com and the eBay ID ‘raywell’ (referred to as ‘the site’) is owned and operated by Raywell Design Limited (referred to as ‘us/we/our’). Users of this site and our eBay shop (referred as ‘you/your’) acknowledge that this use, including any downloading of information/images and placing an order is subject to our terms and conditions (referred to as ‘T&C’) as stated below. Please be advised to read these terms and conditions before using the site. We recommend that you print a copy for your future reference. Also read our Privacy Policy regarding your personal information


a. We reserve the right to change these T&C’s at any time. Any such changes will take effect when posted on the website, it is your responsibility to read the T&C’s on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

b. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

c. Advice we give verbally does not form part of any contract between you and us


a. Orders placed via the site are subject to T&C’s

b. We reserve the right to decline your order or ask further information before accepting your order

c. Acceptance of your order and the completion of the contract between you and us will take place on dispatch of the products ordered unless we have notified you that we do not accept your order or you have cancelled it


a. We make every effort to ensure that your delivery is made within our estimated timescales, however unexpected delays can take place. We have no liability for delay or failure to deliver within these estimated timescales

b. Liability for loss or damage will pass to you at the time they are accepted from our delivery agents


a. We take payment from your card at the time we receive your order. We then check your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given should you have already paid for the goods.

b. The price you pay will be confirmed at the time of payment unless we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
c. All prices stated on our website are inclusive of VAT. Delivery is not included unless stated otherwise

b. Payments can be made by any of the listed payment options on the website

e. Title of the products you have purchased will pass to you upon delivery provided full payment has been received by us. Should payments be processed by credit card and charged back, title is passed to us and we will take steps to recover our goods


a. If you are not completely happy with your purchase for any reason you can return it to us for a refund in accordance with the Consumer Protection (Distance Selling) Regulations 2000 (DSR)
b. Exceptions to DSR qualifying transactions are: special order goods, goods sold to trade or business buyers, goods made or modified to your specifications, goods where the sale is concluded by means of auction
c. Notice of cancellation should be within 7 days of receipt of the goods and must be made by written letter or email. A telephone call is not accepted as a durable medium by which to give notice of cancellation. We advise you keep evidence of giving the cancellation notice
d. The goods should not have been used or mounted to your car. We cannot accept any wheels back if they have been damaged or scratched or are in any worse condition that when they were sent. Goods should be returned in the original packaging in which they were sent
e. Return delivery is at the buyer’s expense unless the goods are faulty then we pay for the return delivery charge
f. If any product delivered to you has damaged packaging or looks otherwise though it may have been damaged in transit, you should only accept it on a ‘not inspected’ basis and sign for the package in this way
g. We advise you not to fit any product that looks damaged in any way. Contact us at your earliest convenience
h. We advise that you test fit wheels sent as rims only for clearances before mounting tyres – should tyres have been fitted to the wheels and there is a fitment issue, we will not process a refund
i. Reasonable proof of purchase will be necessary when accepting returns


a. You agree that the content of this website including all copyright material, trademarks and other intellectual property made available to you while using this site remain vested in us and our licensors

b. You acknowledge to use the site on the basis that the material contained within is for your personal non-commercial use and that you may only download such materials to facilitate this aim. Any other use of the material contained within this site is strictly prohibited and you agree not to (and agree not to help any third party) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content


a. These T&C do not limit liability for death or personal injury caused by negligence, fraudulent misrepresentation or any other liability that which may not be limited or excluded under the applicable UK law
b. Subject to 7a above, we will use reasonable endeavors to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and we accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site

c. Any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under the applicable law

d. Subject to 7a, we will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

i) economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings);

ii) or loss of goodwill or reputation;;

iii) or special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions

e. Notwithstanding the above, subject to 7a we aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause

f. This clause 7a does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights

g. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you


Transactions completed or partially completed over the internet, especially when credit cards are used as payment carry significant risk for the merchant. Credit card chargebacks can be avoided by taking the necessary precautions to ensure that the telephone caller is who they say they are, the credit card is registered to them, and that delivery is to the cardholder’s billing address. There are many resources on the internet on this subject provided by merchant service providers such as Streamline. When the customer is present, Chip/PIN must be used – this removes all risk from the merchant (Raywell Design Limited).

The following list are checks we may make to protect our revenue and eliminate credit card fraud for customer not present transactions

  • AVS/CVV digit verification: The last 3 digits on the signature strip on a payment card relate to the numbers in the cardholder’s billing address. If a card is used and delivery requested to an address other than the billing address, it will show as “data not matched” during card processing
  • Electoral Roll check: The electoral roll holds information on the residents of most UK addresses so that it can be verified who lives at the delivery address>
  • Directory Enquiries: Used to verify that the caller lives at the address they claim, and that a landline telephone number corresponds to that address
  • Waiting a few days before despatch: If the card is registered stolen after we process the payment, we will be informed before goods are despatched
  • Signed order confirmation: provides additional security that they agree to the cost, and terms and conditions
  • Faxed/email copy of driving licence: provides proof of address, photo and signature
  • Faxed/email copy of utility bill or credit card statement: shows proof of address
  • Call the landline number given by customer: confirms that the number exists and can be checked against directory enquiries
  • Call a neighbour of the delivery address: asking to speak to the customer should result in their confirmation that the customer exists
  • Parcel label requiring no re-direction or delivery without ID: means that it cannot be left with a neighbour or be redirected to any other address except for the billing address of the cardholder


a. The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England

b. English is the only language offered for the conclusion of the contract

c. Our products are offered for sale for domestic use only, if you are planning to use them for business or commercial purposes please ensure you have adequate insurance cover

d. We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control

e. To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (1) the privacy practices of such websites, (2) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (3) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources

f. You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless we have previously agreed upon in writing

g. We reserve the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of our rights or obligations under these terms and conditions or any related contract to any third party

h. If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected

j. These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:

i) Raywell Design Limited shall have the right to enforce any rights or benefits under these terms and conditions;

ii) Raywell Design Limited shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions;

iii) a person who is a permitted successor or assignee under this section of the rights or benefits of these terms and conditions may enforce such rights or benefits

iv) No consent from the persons referred to in 9k is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties)

k. No delay or failure by Raywell Design Limited to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by our authorised representative

l. These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and us relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and us for your use of this website